Accessibility
Kent offers a wide range of attractions, places to eat and places to stay to welcome those visitors who are impaired with mobility, eyesight or hearing.
Accommodation in Kent is varied - from remote cottages in the countryside through to modern city centre hotels. In someconditions, it may not be possible for a property to be completely wheelchair accessible, although most proprietors are aware that they need to make their properties as accessible as possible under Part III of the Disability Discrimination Act 1995.
VisitEngland have published a useful guide on how to improve accessibility for your customers and the positive effects it can have on your business. For more information, take a look at the At Your Service Accessibility Booklet.
National Accessible Scheme
Looking to improve your accessibility before the 2012 Olympics? Take a look at the National Accessibility Scheme Leaflet!
There is a scheme to help accommodation providers deliver this service in an accessible way, allowing more disabled people to use them. The National Accessible Scheme (NAS) is a voluntary scheme which Kent accommodation providers can participate in, in order to accurately promote the facilities they have to offer disabled and elderly people.
VisitBritain administers the NAS, which was drawn up over several years in discussions with disabled people, specialist service providers and tourism industry representatives.
Welcome All
Welcome All training courses will give you and your staff greater confidence to interact with disabled people and deliver service in a non-discriminatory manner. The course offers practical advice and guidance on providing a service to customers with a range of sensory, mobility and learning disabilities and ensures your awareness of the key provisions of the Disability Discrimination Act. At the moment the courses are subsidized thanks to Tourism South East and there is an opportunity for in house training as well.
For further information on Welcome All training or view the information in a PDF file.
Other Useful Websites