Welcome All

What is Welcome All?

Welcome All is a one-day course designed to help individuals acquire the knowledge and skills essential for providing facilities and services that meet the specific needs and expectations of people with disabilities and special needs. It also aims to ensure a warm welcome and high standards of service are offered to all customers.

The Benefits

Welcome All recognises that it is the environment which causes problems for many people with mobility or sensory disabilities. The course therefore aims to provide employees with practical advice and cost-effective ideas to enhance service quality for those customers with disabilities and special needs. It will benefit new and more experienced staff working in:

  • accommodation and catering 
  • travel and transport
  • leisure and entertainment 
  • retailing 
  • public sector and voluntary organisations 
  • other service sector businesses

Course Content

The Welcome All course has been re-developed to include further direction on the Disability Discrimination Act (DDA) which will be fully enforced for service providers in 2004. The following areas are included in the training:

Welcoming customers with disabilities

  • Attitudes and behaviour

The benefits of an accessible service

  • Accessibility - why bother?
  • Meeting legal requirements
  • Access means business

Adopting a positive approach

  • Everyone is an individual

Communicating effectively

  • Choosing your words 
  • Communicating with deaf and hearing impaired customers 
  • Communicating with customers with learning disabilities 
  • Communicating with blind and visually impaired customers
  • Communicating in writing

Improving accessibility  

  • Ensuring a warm welcome 
  • Helping customers to move around 
  • Providing accommodation 
  • Creating an accessible attraction
  • Providing accessible transport

Making a difference

  • Developing an action plan

Disability Discrimination Act

National Accessible Standards