Welcome International
What is Welcome International?
Welcome International is one-day training programme designed to give people working in the tourism or hospitality industry greater confidence when meeting and greeting international visitors in another language. The training programme aims to:
- Meet, greet and inform visitors in two languages from the following: Arabic, Chinese (Mandarin), Dutch, French, German, Italian, Japanese, Norwegian and Spanish
- Be able to help with a range of requests
- Promote your facilities and services
- Enhance the positive image of your organisation
- Make overseas visitors especially welcome
The Benefits
Organisations will benefit from the improved quality of customer service and personal touch extended to visitors in this highly competitive industry. Staff will be able to communicate successfully with non-English speaking customers and those of different cultural backgrounds. It will benefit new and more experienced staff working in:
- accommodation and catering
- travel and transport
- leisure and entertainment
- retailing
- public sector and voluntary organisations
- other service sector businesses
Course content
The Welcome International course has recently been developed to include additional languages and to encourage a greater understanding of cultural differences. It covers the following areas:
Language Practice
- The importance of overseas visitors to Britain
- Greeting someone in their own language
- Welcoming international visitors
- Reservations and registration
- Giving directions
- Saying goodbye
Culture
- International body language
- Discussion topics on culture
- Stereotypes
- National information sheets
Taking part
Each successful participant will receive a certificate and badge as well as the course workbook, a double CD containing useful phrases, an aide memoir for quick reference and a comprehensive phonetics sheet.