Welcome All
What is Welcome All?
Welcome All is a practical,flexible one-day customer service training course which aims to improve the service you offer your customers with disabilities and specific needs.
Who is the course intended for?
Students and members of staff that work within accomodation and catering, travel and transport, leisure and entertainment and retail.
What will I gain from the day?
- The knowledge and skills to provide facilities and services that meet specific needs and expectations of people with a disability
- The ability to provide a really warm welcome and a high standard of service for all customers.
Do I need previous skills and knowledge?
No
Course Method
- Discussion groups
- Video Presentation / clips
- Case Studies and activities
Assessment
A short multi-choice test to be held at the end of the day
Duration
One day
What does the course cover?
- The benefits of providing excellent services to customers with disabilities.
- Your responsibilities as a customer service provider under the Disability Discrimination Act.
- What customers with a disability need and expect.
- Ways to adopt a positive approach to meeting these needs and communicate effectively with them.
- Ways in which you can improve accessibility where you work.
- Action points to improve the service that you offer to customers with disabilities and specific needs.
For further information or booking
Alanna Kite
Visit Kent Training
2nd Floor Invicta House
County Hall
Maidstone
Kent
ME14 1XX
Tel: 01622 696935
Email: alanna.kite@kent.gov.uk