Training

Customer Care Courses 

Visit Kent is qualified to deliver the World Host Programme.  

WorldHost customer service training has been used to train over one million people worldwide. That includes tens of thousands of volunteers and staff at the London 2012 Olympic Games and Paralympics, who were widely praised for the fantastic welcome they gave to visitors. The aim is to transform customer service standards across the UK, and build the nation’s reputation as one of the most welcoming tourist destinations in the world.

The WorldHost programmes are a comprehensive training toolkit that can be used across a wide variety of industries where quality of front-line customer service is key to business success. The programme consists of four modules:

Principles of Customer Service

Ambassador Workshop

Customers with Disabilities 

Service across Cultures.

Visit Kent can arrange open or in house courses. For further information contact raluca.brebeanu@visitkent.co.uk